Frequently Asked Questions
Here you’ll find clear and simple answers to the most common questions travelers ask about booking trips, making payments, cancellations, and everything in between.
General FAQs
How do I book a tour with BorobudurJourneys?
Booking a tour with us is simple. Just head over to our website and fill out the booking form. If you’d rather chat to someone, shoot us an email, whatsapp or give us a call. We’re always happy to help you get started.
Can I customize a tour or itinerary?
Absolutely! We love helping travelers create their perfect trip. Tell us what you’re looking for, and we’ll work together to design a tour that fits your style and needs.
What if I need to cancel or reschedule my trip?
Things come up—we get it. You can find all the details about cancellations in our terms and conditions. If you need to reschedule, just reach out. We’re flexible and will do our best to find new dates that work for you, though some extra costs might apply.
Is it safe to travel with BorobudurJourneys?
Your safety is a big deal to us. Our guides and drivers know their stuff, and we only work with trusted hotels and transportation. You can relax and enjoy your trip knowing you’re in good hands.
Do you offer support during the trip?
Of course! We’re here for you 24/7. You’ll have a detailed itinerary and all the contacts you need for our guides and partners, so if anything comes up, just let us know. We want your trip to be smooth and stress-free.
Booking & Cancellation FAQs
How do I change my booking?
Just log into your account on the BorobudurJourneys website, pick the trip you want, and tweak your plans. You can update your travel dates, add or remove people, or throw in any extras you like. Heads up, though—some changes might come with extra fees.
Can I cancel my trip after I’ve booked?
Yes, you can cancel. But depending on when you do it, you might have to pay a cancellation fee. Check our cancellation policy for the details, or just reach out to our customer service team if you want some help.
What happens if BorobudurJourneys cancels my trip?
If we have to cancel—though it’s rare—we’ll offer you new travel dates or give you a full refund. We’ll also help you find other places to stay or things to do if you need it.
Can I make a last-minute booking?
You can, as long as there’s space. Booking early is the safest way to get the dates you want. But if you’re trying to snag a spot at the last minute, just get in touch with our customer service team and we’ll see what we can do.
Can I add extras after I’ve booked?
Absolutely. If there are still extras available, you can add them anytime after your booking is confirmed. Log into your account or talk to our customer service team. Just remember, last-minute add-ons might cost a little more.
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